Help Desk
The IT Help Desk provides technical computing support and service requests for faculty, staff, and students.
Husson IT uses a web-based, IT Service Management (ITSM) platform which includes a ticketing system. This ticketing system is not only vital for IT to capture and perform necessary requests, but it also permits us to communicate efficiently with our requesters, enhance problem-solving among members of the IT team, to maintain and an active “knowledge base” to facilitate future problem resolution, and also to establish and report service and support metrics.
When submitting tickets to Husson IT please note that if there is a high-priority issue or emergency, the best way to relay this is to call us at 207-973-1000 or Toll-Free at 866-416-7488.
To submit a Help Desk ticket, please follow this link: Help Desk Ticket System
Additionally, an email sent to HelpDesk@husson.edu will generate a ticket for the IT HelpDesk for assistance!
The Help Desk
Located on the ground level of Bell Hall
Office Hours:
Monday - Friday 7:30 AM to 5:00 PM during all regular semesters
The IT Call Center can be reached at:
Internally at X1000
Externally at 207.973.1000 or Toll-Free at 866-416-7488
Call Center Hours:
Monday - Thursday 7:30 AM to 8:00 PM
Friday 7:30 AM to 5:00 PM
The Help Desk is closed on holidays when the university's faculty and staff do not work. The complete list of faculty and staff holidays can be found on the online academic calendar.
For more information
| Name |
Phone and Email | Address |
|---|---|---|
Information Technology |
207.973.1000 helpdesk@husson.edu |
Bell Hall Basement 1 College Circle Bangor, Maine 04401 |