The Student Account Representative monitors student accounts and takes appropriate measures to ensure timely collections of student receivables, reviews and explains funding options with current and prospective students, and assist with veterans services.
DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
•Field front end inquiries and duties
•Support and back up cashier-bursar functions
•General office duties included but not limited to answering phone calls, greeting customers, filing, etc.
•Assists students electing to use financial aid with the appropriate application process and conducts on-going follow-up with students and Financial Aid to resolve issues which could result in disbursement delays.
•Help facilitate financial clearance among resident and commuters, focusing primarily on financial clearance of resident students
•Monitors student accounts and communicates with students to resolve outstanding balances
•Assists with verifying and posting all credit balance reimbursements
•Assist customers with inquires on payment plan
•Assist with management of third party payment plan to ensure accuracy
•Assist with management of VA students including walk-ins, email, certifications, etc.
•Assist in collection procedures for old accounts and/or inactive students
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
EDUCATION and/or EXPERIENCE
•Minimum of A.S. Degree in Business or Accounting or related field. B.S. Degree desirable.
•Minimum of 2-5 years of business experience (accounting/collections/financial aid processes)
•Must be committed to providing a high level of customer service and possess excellent interpersonal skills.
•Possess the ability to work independently and be detail-oriented.
•Excellent problem-solving skills with the ability to effectively perform in a fast paced environment.
•Strong business mathematics skills
Interested candidates please send a cover letter, resume, and list of 3 references to:
(no phone calls)