How to Communicate with Financial Aid
When you have questions about Financial Aid we have a few ways to make your visit more productive. In order for us to help you more effectively, we need you to partner with us during your financial aid process.
- Read all the information we send you, and act on it in a timely manner. All paperwork is sent for a purpose, and generally requires some action on the student's part. If you do not understand the information or what is required of you, bring the information with you when you see your counselor. Ignoring paperwork could cost you your aid!
- Understand the Federal Privacy Act, once you are enrolled at Husson University we cannot discuss your information with anyone else (this includes parents and spouses). Please explain to your parent(s)/spouse that we cannot discuss your information in any detail. For more information on FERPA please click here.
- Do not assume that we know what you need. While we can be pretty good at figuring it out, it is easier for all involved if you ask questions when you do not understand something, or check with us if you need to know how long it will take to process paperwork such as loans and appeals.
- Make an appointment with your counselor, so that time is reserved for you and your concerns. Call our main line at 207.941.7156 or email firstname.lastname@example.org to set up a meeting.
- Keep your appointment. Your counselor has set aside that time just for you, and both your time and your counselor's time is important. If you need to cancel, please call the office and let us know so that you may reschedule your appointment. If your counselor is unable to meet with you due to extenuating circumstances, then you will be given the option of either seeing another designated counselor, or making a new appointment with your counselor.
- Come prepared to discuss your specific situation. If you received electronic and paper forms or other correspondence that you do not understand, bring them with you when you come. Without seeing the paperwork you are concerned about, it is sometimes hard for us to determine how we can best help you.
7. Be sure that Husson has your current address. Any mail sent from our office uses the mailing address that you input onto your FAFSA. If your address is incorrect, then you may not receive communications, which can slow down or bring your financial aid process to a halt. Please contact us to change your address ASAP.
8. We are all human and of course we do our best not to make mistakes. We will make every effort to communicate changes in your financial aid and requests for more information in a timely manner as well as offer what help we can. Sometimes we don't have all the information we need which is why we will do our best to ensure accuracy with the data we have and ask if we need more. Husson University offices send emails to Husson Student Email accounts when we request more information and/or when you have an outstanding balance with Student Accounts. We rely on students responses to requests from all departments as well as having students verify that all of their aid is reflected on your invoice as well as on your Portal Ledger. If you feel that you have aid that has not been applied to your student account, please contact us as soon as possible.
We appreciate the fact that you apply for financial aid because you need assistance to pay for your educational costs, and we understand that working with federal guidelines can be a confusing and frustrating process. We ask for your patience and understanding as we work together to help you complete the process. Our team consists of "U and Husson". Thank you.