General


Q: How do I report trouble with a telecom system or service?

A: If immediate assistance is needed, such as failure of any critical system or service, please submit a ticket.


Q: How long will it take to get a response to my trouble report?

A: Normally, a technician will respond to the trouble within 48 hours. Major outages, including system or service failures, will be dispatched as soon as possible. Most weekend trouble calls (non-emergency) will not be handled until the next business day.


Q: How do I acquire new service, or make changes to existing services?

A: submit a ticket.


Q: How long will it take for my service request (non-repair) to be processed?

A: The timeframe for service requests vary between 1 to 14 days, depending on the type of service requested, the type of phone system involved, and the complexity of the request. Timeframes vary over the calendar year, with workloads peaking during the summer and the first month of the fall semester. It may take longer for new system designs, cabling and estimates.


Q: How can I receive general help?

A: Please contact the Help Desk or submit a ticket.


Q: What are the hours of the campus switchboard?

A:  Switchboard hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. 


Telephone


Q: How can I use the features on my telephone system?

A: Our Phone Features page has extensive guides for the Avaya Campus telephone system.


Q: Can I receive training on my department's telephone system?

A: You can request training by submitting a ticket.


Q: What do i do if i receive a harassing phone call? 

A: Take into consideration the following tips:

  • You are in control of your telephone, not the caller. Do not talk with anyone unless you want to.
  • If the caller asks "Who is this?", don't give them your name. Instead ask "What number did you call?" or "Who were you looking for?" Do not give your name or address.
  • If the caller remains silent or becomes abusive, hang up!
  • If you continue to receive harassing or obscene phone calls, record the date and time of the call and report the incident to the Husson Security Department. Just dial Ext. 7911 from your dorm room. The Security office is located on the first floor of Peabody hall. Fill out a report and continue to keep track of any future harassing calls. They will then follow up with Telecommunications to determine the course of action to be taken.
  • Remember, the best way to halt a harassing call is to hang up!

Voicemail


Q: How do I change my primary greeting?

A: To change your primary greeting so your new message will play: Press 3 for to hear greeting number(s) in use Press 1 to change / create / delete and enter the greeting number Press 1 to stop recording / restart. Press 2 or 3 to play back Press *D or *3 to delete Press # to approve


Q: Callers say they only hear my name when they call me, but no greeting. What do I do?

A: You have enabled the general greeting, and only the name will play for the caller. To enable your primary greeting, follow the directions in the first question above.


Q:I tried to set up my mailbox using the temporary password and I put in a new password, but now neither password will work and it says I can't access my mailbox at this time. What do I do?

A: If you hang up during the tutorial without following it to the end, the tutorial will start from the beginning again. The next time you login you will need to use the temporary password. If you have been "locked out" of your mailbox due to entering the incorrect password too many times, please submit a ticket and ask to have the password reset.


Q: My voicemail is set to pick up after only three rings. Can that be changed?

A: Yes, submit a ticket.


Q: I have two offices with two different phone numbers. Can I have one voicemail box answer both places so I only have to check one?

A: Yes, submit a ticket.


Q: We have three different people all using one phone number. Can they have three separate mailboxes?

A: Yes, submit a ticket.


Q: I need to check my mailbox from home. What is the best way to do that?

A: Dial 941-7007 (or press your messages button). Enter your extension and then press the # button. It will then ask you to enter your password then press the # button.


Q: Where can I find more information regarding my voicemail?

A: For further information, please see our Voice Mail Options page.