Student Learning Outcomes (HTM)

Hospitality and Tourism Management Program Graduates will be able to:

• Develop leadership and management skills through group cooperation
• Describe the roles and functions of a leader in the hospitality industry
• Describe the roles and functions of a manager in the hospitality industry
• Understand the importance of the continuous improvement process
• Understand the importance of goal-setting and team-building
• Understand the importance of conflict management skills
• Understand the need for career planning
• Apply production forecasting techniques and procedures 
• Describe physical and perpetual inventory systems
• Evaluate food and beverage operations’ control processes
• Recognize the importance of outstanding guest service quality, server-guest relationships, and ethics
• Improve ability to exercise judgment and critically analyze problems
• Apply and improve written, oral, and non-verbal communication skills 
• To provide the student with a "real life" experience in the hospitality industry.      
  
• To provide the students with an experiential learning opportunity at various levels of responsibility