Student Learning Outcomes (HTM)

Hospitality and Tourism Management Program Graduates will be able to:

  • Develop leadership and management skills through group cooperation
  • Describe the roles and functions of a leader in the hospitality industry
  • Describe the roles and functions of a manager in the hospitality industry
  • Understand the importance of the continuous improvement process
  • Understand the importance of goal-setting and team-building
  • Understand the importance of conflict management skills
  • Understand the need for career planning
  • Apply production forecasting techniques and procedures 
  • Describe physical and perpetual inventory systems
  • Evaluate food and beverage operations’ control processes
  • Recognize the importance of outstanding guest service quality, server-guest relationships, and ethics
  • Improve ability to exercise judgment and critically analyze problems
  • Apply and improve written, oral, and non-verbal communication skills 
  • To provide the student with a "real life" experience in the hospitality industry.      
  • To provide the students with an experiential learning opportunity at various levels of responsibility