The receptionist establishes first impressions of welcome and customer service at Husson University. The primary functions are to greet & direct guests and to be responsible for answering incoming calls, directing the calls to the appropriate extensions and/or departments, and providing general information and directions to the University. In addition, effective and pleasant interaction and communication with a broad range of staff, faculty, and administrators is important to maintain accuracy of directory information. This involves seeking out information from various departments and posting the information at the desk for the work study student staff. The Information Desk is also responsible for using EMS (Events Management System) and Google Calendar to coordinate room bookings for staff/faculty, students and various departments as well as outside bookings when appropriate. The receptionist may occasionally assist Enrollment Services staff with administrative tasks that can be accomplished at the front desk. Work must be conducted independently to complete these tasks. Professionalism, kind demeanor, and attention to detail are essential characteristics for individuals who serve is the capacity of receptionist for the University.
DUTIES AND RESPONSIBILITIES
•Greeting incoming students/parents and guests.
•Answering calls coming into the University’s main line and directing those calls.
•Answering questions in a knowledgeable manner and knowing where to direct calls if they need to be transferred.
•Keeping directories and information accurate and up to date.
•Updating phone directories, website directory and campus calendar with current information and events.
•Booking rooms for staff/faculty, students and various departments as well as outside bookings using EMS (Events Management System.)
The Information Desk currently oversees up to 9 work study positions. Supervisory responsibilities include coordinating and scheduling work study hours, and training of the work studies.
To perform this job successfully, an individual must be able to fulfill each duty satisfactorily and in a professional manner. The job requires computer knowledge, including but not limited to, Microsoft Office and the University’s operating system. Accuracy and the ability to multi-task in a fast paced environment are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
EDUCATION and/or EXPERIENCE
Education: A.S. degree
Experience: 3+ years in related field
KNOWLEDGE, SKILLS, and/or ABILITIES
Excellent organizational, communication and customer service skills necessary. Proficiency in Microsoft Office and Google-based applications. Ability to deal effectively and courteously with a diverse population.